Product Related


How to choose the right size?

○To find the correct size, first take your bust, hip and waist measurements, either in inches or in centimeters.

○We recommend you measure your body or the skirt, dress, bra, pants...you fit to confirm your size.

○Compare your body size and specific garments size (just click the size button) to choose the right size.


How to check the stock of item(s)?

Here is the inventory information you can see on the each item page and their meaning:

○"In stock, usually dispatched in X business day". The item is in current stock

and it will be sent in 24-48 hours.

○"Restocking, expect in stock in X business days." This item is out of stock now. Please note that this restocks date will be updated continuously.

When will the item(s) restock again?

Please click the size button to check it.

○For clearance item, it will show "Only X units, dispatched in X business day". It will not be restocked again.

○For other items, it will show "Restocking, expect in stock in X business days."


Order&Payment


How to Order?

Register a Yoins account →Add the item(s) you prefer to the bag→Choose the currency→Click my bag and continue checkout→Choose shipping method and payment method your preferred →Continue checkout→Order complete.



How to pay for your order(s)?

Here are 4 payment methods: Paypal, credit card, iDeal or QIWI. Please click "Checkout" button to select the payment method you preferred.


How to choose the shipping method?

You can choose your preferred shipping method

during the checkout process. Such as Expedited Shipping Service, Priority Direct Mail, and Standard Flat Shipping. If order amount over US$59, you will be free for Priority Direct Mail.


How much is the shipping fee?

The shipping fee depends on your country. You'll be able to see the available delivery services and shipping fee on the shopping bag. Normally, If your order doesn't qualify for free shipping, you will pay US$2.99 for Standard Flat Shipping, US$4.99 for Priority Direct Mail and US$9.99 for Expedited Shipping.


How to check your order status?

Log into your account→ Click view orders→Order list. Here you will see the status and the details of your order(s).


How to modify my order?

We can help you modify your order before it is sent out. Please contact us and we will help you change it as soon as possible. We can not modify the shipped order. Click here to know your order status.


Why we split your order?

As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and sent the available item(s) firstly. Please note the shipping method of sub-order will depend on its amount.


How to deal with the Backorder(s)?

It means that there is/are out of stock item(s). We will send you an email when it exceeds the date of item restocks. Then you can choose to wait/refund/change option for the out of stock item(s) through this mail. Or you can contact us before it.


How to use your points/coupon/cash reduction in order(s)?

Please log in to your Yoins account firstly. When you check out your order, you can input a certain number of points/coupon code in the box. Cash reduction is automatically calculated by the system. With the exception VIP member, you can enjoy one of these discounts.


Delivery Issues


How long will it take?

We can send to many countries, and you can check it when you input your country in the checkout process. The delivery time depends on the country you live in and the shipping method you chose for your order. Normally, it will usually take 7-25 business days in flat shipping, 7-16 business days by priority air mail, 5-8 business days in expedited shipping service. Please click here to know more.


How to view my tracking number?

You can log in your account then you can view your tracking number and the delivery information. Please note, we cannot offer the delivery information for the untracked delivery. Please click here to know more.


How to track?

You can track the order on your account or search the delivery information in www.17track.com with your tracking number. Please click here to know more.


Why has the logistic information not been updated?

The logistic information may be updated after the package shipped for some days. Sometimes the delivery information may not be updated after it exported. Please note, we cannot offer the delivery information for the untracked delivery.


What to do if I haven’t received my package?

According to shipping time we promised, the international deliveries may take many days. If you cannot receive the package after the estimated date, please contact us via email for an address confirmation, we will solve the problem for you.


Taxes and tariffs Problem?

Clothes are commonly taxed item, so we strongly recommend you check. Yoins cannot give you advice or information about tax rates and customs charges in your country. We advise you to find out about the local regulations prior to ordering from us. Please note that all import taxes/duties are the buyer’s responsibility.


Aftersale Problem


How to return?

Most Items bought on Yoins.com can be returned within 14 days after delivery. If there is no quality-related issue but you are not totally satisfied with your purchase, you may be eligible to return the item(s) and receive a refund within 14 days after delivery. Please note, we do not accept returned items that were sent back to you directly without checking with us first. Please contact us by mail before sending the item back to us for a refund.


The item different from the pictures? Or there is the quality problem?

If you find the item does not match the picture, please feel free to contact us via email. We will resend or refund after we confirm that it is our responsibility. We will appreciate it if you can send us some pictures of the shipping label, external packaging and the label inside the item.


When will I receive the refund?

It will usually take 7-14 business days in the refund process if you paid with credit card, 2-3 business days if you paid with Paypal.


How long will it take when we resend your order?

The shipping method will be same with the original order. So it will take 7-25 business days in Standard Flat shipping, 7-16 business days in priority air mail and 5-8 business days in expedited shipping service.